SERVICE

Friction Finder Audit

For businesses worried they are leaking money because of broken, clunky processes. We document your workflows, identify friction points, and deliver prioritized solutions with the highest ROI.

The Problem

The element missing from almost all strategies is clarity.

Most companies know something is broken. Processes are slow, teams are frustrated, and money is leaking through cracks no one can see. But without a systematic way to identify where the friction lives, leaders make decisions based on assumptions -- not evidence. The result: expensive initiatives that fix the wrong problems.

A Friction Finder Audit gives you the clarity to invest in what actually moves the needle.

Our Process

Five steps to operational clarity

Step 1

Comprehensive Process Documentation

We document all your business workflows and procedures, creating a complete map of how work actually flows through your organization.

Step 2

Identifying Friction Points

We analyze each process to pinpoint inefficiencies, bottlenecks, and breakdowns -- the places where time, money, and momentum are lost.

Step 3

Assessing Impact and Value

We evaluate how each friction point affects your productivity and bottom line, quantifying the cost of inaction.

Step 4

Prioritizing Solutions

We rank solutions by ROI so you know exactly where to invest first for maximum impact.

Step 5

Implementing Changes

We work alongside your teams to execute the recommended solutions, ensuring adoption and measuring results against baseline metrics.

SERVICE

Friction Finder Audit

For businesses worried they are leaking money because of broken, clunky processes. We document your workflows, identify friction points, and deliver prioritized solutions with the highest ROI.

FAQ

Frequently Asked Questions

How long does a Friction Finder Audit take?

A typical audit takes 4-6 weeks depending on the size and complexity of your organization. The first two weeks focus on documentation and interviews, the middle weeks on analysis, and the final week on delivering the prioritized roadmap. We work on-site or remotely depending on your preference.

What does the audit cost?

Pricing depends on scope -- the number of departments, processes, and systems involved. Most audits range from $25,000 to $75,000. We provide a fixed-price quote after an initial scoping call so there are no surprises. The ROI typically exceeds the investment within the first quarter of implementation.

Who needs to be involved from our team?

We need an executive sponsor and access to 3-5 key people who touch the processes being audited. Total time commitment from your team is typically 2-3 hours per week during the engagement. We handle all the documentation, analysis, and solution design.

What if we already know where our problems are?

Most leaders have intuitions about where friction exists, and they are often partially right. But our audit consistently uncovers 2-3 major friction points that were invisible -- costing more than the known issues combined. The value is in the systematic approach that quantifies impact and prioritizes by ROI, not gut feel.

Do you also implement the solutions you recommend?

Yes. Unlike traditional consultancies that hand you a report and walk away, Caxy builds and implements the solutions. Our engineering teams can execute the roadmap -- from custom software and integrations to process automation and system migrations. Many clients move directly from the audit into an implementation engagement.

The Problem

The element missing from almost all strategies is clarity.

Most companies know something is broken. Processes are slow, teams are frustrated, and money is leaking through cracks no one can see. But without a systematic way to identify where the friction lives, leaders make decisions based on assumptions -- not evidence. The result: expensive initiatives that fix the wrong problems.

A Friction Finder Audit gives you the clarity to invest in what actually moves the needle.

FAQ

Frequently Asked Questions

How long does a Friction Finder Audit take?

A typical audit takes 4-6 weeks depending on the size and complexity of your organization. The first two weeks focus on documentation and interviews, the middle weeks on analysis, and the final week on delivering the prioritized roadmap. We work on-site or remotely depending on your preference.

What does the audit cost?

Pricing depends on scope -- the number of departments, processes, and systems involved. Most audits range from $25,000 to $75,000. We provide a fixed-price quote after an initial scoping call so there are no surprises. The ROI typically exceeds the investment within the first quarter of implementation.

Who needs to be involved from our team?

We need an executive sponsor and access to 3-5 key people who touch the processes being audited. Total time commitment from your team is typically 2-3 hours per week during the engagement. We handle all the documentation, analysis, and solution design.

What if we already know where our problems are?

Most leaders have intuitions about where friction exists, and they are often partially right. But our audit consistently uncovers 2-3 major friction points that were invisible -- costing more than the known issues combined. The value is in the systematic approach that quantifies impact and prioritizes by ROI, not gut feel.

Do you also implement the solutions you recommend?

Yes. Unlike traditional consultancies that hand you a report and walk away, Caxy builds and implements the solutions. Our engineering teams can execute the roadmap -- from custom software and integrations to process automation and system migrations. Many clients move directly from the audit into an implementation engagement.

Our Process

Five steps to operational clarity

Step 1

Comprehensive Process Documentation

We document all your business workflows and procedures, creating a complete map of how work actually flows through your organization.

Step 2

Identifying Friction Points

We analyze each process to pinpoint inefficiencies, bottlenecks, and breakdowns -- the places where time, money, and momentum are lost.

Step 3

Assessing Impact and Value

We evaluate how each friction point affects your productivity and bottom line, quantifying the cost of inaction.

Step 4

Prioritizing Solutions

We rank solutions by ROI so you know exactly where to invest first for maximum impact.

Step 5

Implementing Changes

We work alongside your teams to execute the recommended solutions, ensuring adoption and measuring results against baseline metrics.

What You Get

Clear outcomes, not more reports

Process Map

A complete visual map of your current workflows showing every handoff, decision point, and dependency.

Friction Report

A prioritized list of friction points ranked by business impact and cost of inaction.

Solution Roadmap

A clear, actionable plan with timelines, costs, and expected ROI for each recommended improvement.

Quick Wins

Immediate improvements you can implement in the first week to start seeing results.

Executive Summary

A board-ready presentation summarizing findings, recommendations, and the business case for change.

Baseline Metrics

Measurable benchmarks so you can track improvement after implementing changes.

What You Get

Clear outcomes, not more reports

Process Map

A complete visual map of your current workflows showing every handoff, decision point, and dependency.

Friction Report

A prioritized list of friction points ranked by business impact and cost of inaction.

Solution Roadmap

A clear, actionable plan with timelines, costs, and expected ROI for each recommended improvement.

Quick Wins

Immediate improvements you can implement in the first week to start seeing results.

Executive Summary

A board-ready presentation summarizing findings, recommendations, and the business case for change.

Baseline Metrics

Measurable benchmarks so you can track improvement after implementing changes.