Hospitality CRM Software, Built for Real Guest Operations
Custom hospitality CRM for hotels, casinos, and resorts. PMS-integrated, mobile-ready, owned by you — not the vendor.
Expert team
You need an expert team today.
AI strategy. Custom software. Digital transformation. The teams that win in 2026 do not have time to train a junior agency on their business. We bring 25 years of shipped products, senior US engineers from day one, and the operational maturity to make your first 90 days count. The value is not in the deck — it is in what we have already learned shipping for mid-market and enterprise teams just like yours.
The Hospitality CRM Gap
Your CRM has the guest data. Why doesn't it help your front desk make better decisions in real time?
Generic hospitality CRM systems are built as databases, not decision tools. They store guest profiles, loyalty tiers, past stays, and preferences — but they don't surface the right insight to your front desk or host team at the moment of check-in, comp decision, or upgrade. Caxy builds custom hospitality CRMs that integrate with your PMS, mobile app, and reporting infrastructure, then layer in the host tooling and decision support your team actually needs. Hotels, casinos, resorts, and multi-property groups use Caxy CRMs to lift guest LTV, speed up comp decisions, and make their guest data usable across departments. 20+ years engineering custom software. AWS Partner. Senior US team.
“They’re the smartest group of people I’ve worked with; they can figure anything out. Caxy has respect for design. Other web firms often push back against designers if the designs don’t fit how they do things. By contrast, the Caxy team bends over backward to respect the original design concepts."
“They often go above and beyond to fully dig into a problem, identify solutions, and achieve our end goals. {...} We now can scale up our site and support future growth, thanks to Caxy Interactive’s efforts.”
“We feel like we’ve got a site that’s worth more than we paid for. The change that we were proposing from a redesign standpoint wasn’t going to be easy. So, he offered multiple times to come out and meet with many of those senior executives that have been with the company for 20 years.”
How hospitality CRM projects ship
It's easy to get started.
Click the contact button below to schedule a call so we can discuss your situation and get you the right solution.
There’s no pitch deck and no pressure — just a 30-minute conversation about what you’re trying to ship and where it’s stuck.
By the end of the call you’ll know whether we’re the right partner, what a realistic timeline looks like, and what it would take to get moving.
Process Wins
Higher guest LTV. Faster decisions on comps and upgrades. A CRM your front desk and host team will actually use.
1,800%
Performance improvement for Wind Creek casino operations.
40%
Traffic growth handled with zero downtime.
25
Years building hospitality and gaming software.
$200/hr
Blended rate. Custom CRM, not a platform license.
Ready to build something?
Start a conversation.
Common questions
Questions we hear every week
01.
How much does custom software cost?
Most projects range from $150K to $500K depending on scope. Technology assessments start at $15K. Our blended rate is $200/hour including senior engineers, PM, and QA.
02.
How long does development take?
An MVP typically takes 6-10 weeks. Full enterprise platforms take 3-12 months. We build in two-week sprints with live demos every cycle so you see progress immediately.
03.
What happens if requirements change?
They always do. Our sprint model is designed for it. You see working software every two weeks and can adjust priorities in real time. No change orders for reasonable scope evolution.
04.
Do you work with our existing systems?
Yes. We frequently integrate with Salesforce, NetSuite, SAP, and custom databases. We also take over existing projects that stalled -- internal builds, offshore handoffs, failed vendor engagements.
05.
What technologies do you use?
Node.js, React, Scala, Python, AWS. Open source stack, no vendor lock-in. You own everything we build. AWS Advanced Partner.