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The latest episode of The Digital Transformist
AI Doesn't Fail. Leadership Does.

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What if the biggest obstacle to your AI initiatives isn't the technology, but how your teams are being led? In this episode of The Digital Transformist, Teri Hill explores why even the best business strategies struggle to succeed and what leaders can do to close the gap between planning and execution. Teri shares her five-key framework for successful execution, drawing on more than a decade of experience at Accenture. From understanding what customers really need to creating an environment where employees feel heard and supported, she explains why strong leadership and clear processes are essential to successful digital transformation. You'll learn why standard operating procedures (SOPs) are more important than ever in the AI era, how generational differences influence AI adoption, and why empathy and psychological safety can be powerful drivers of business success. Teri Hill is CEO of Hill Summit, former Managing Director at Accenture Strategy, and a certified master of the Leadership Challenge framework. Subscribe for more conversations about making technology work better for businesses and the people behind them. Chapters: 00:00 - Intro 01:13 - From Big Consulting to Entrepreneurship 02:17 - The Five Keys to Execution 04:43 - Why Companies Don't Understand Their Customers 07:27 - SOPs and AI Implementation 09:30 - Gen Z and the Challenges of AI Adoption 11:08 - The Empathy Gap in Leadership 13:42 - Engaging Teams in Process Reinvention 16:05 - Building Culture Through Apprenticeship 19:22 - Measuring Execution Success 22:15 - Leadership Challenge Framework 25:30 - Creating Psychological Safety 28:45 - The Future of Work and Purpose Get Mike's book Superpowered on Amazon: https://www.amazon.com/dp/B0F1Y2M3X4 Caxy Interactive — Showing organizations how to play offense with technology. https://www.caxy.com | [email protected]

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Desmond Clark's Journey: From NFL to Logistics

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What if the secret to thriving in logistics isn't newer technology, but older wisdom about human connection? Former NFL tight end Desmond Clark reveals why his brokerage firm flies out to remote Texas oil fields to meet customers in person, a rare move in an industry that's increasingly automated. In this conversation, Des walks through his winding path from 12 years in professional football to founding Bear Down Logistics in 2021. You'll learn why he believes AI should enhance human relationships rather than replace them, how showing up in person during a crisis can turn potential disaster into deeper trust, and what "standards over feelings" really means when you're building a company culture. Des brings hard-won lessons from the NFL locker room to the logistics boardroom, sharing frameworks from his book *Principles of Winning* that apply whether you're moving freight or moving the needle on company performance. If you're rethinking how technology and humanity intersect in your business, this episode is for you. Subscribe for more conversations with leaders who are transforming industries through people-first innovation. Chapters: 00:00 - Intro 00:34 - NFL Career to Entrepreneurship Journey 02:01 - Human Connection Over Technology 04:45 - Meeting Customers in Person 06:31 - Discovering Hidden Opportunities on Site 09:00 - Crisis Management and Problem Solving 10:35 - Standards Over Feelings Philosophy 14:44 - Giving Honest Feedback on Teams 18:23 - Accountability and Culture Building 24:16 - Personal Growth and Self-Awareness 28:40 - Building Bear Down Logistics 32:15 - Operational Excellence in Practice Get Mike's book "Superpowered" on Amazon: https://www.amazon.com/dp/B0F1Y2M3X4 Caxy Interactive -- Showing organizations how to play offense with technology. https://www.caxy.com | [email protected]

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