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The Guest Is the Game

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37

What if deploying AI is the easy part—and reinventing your business around it is the real challenge? Tommy Rhoads, Chief Reinvention Officer at Brave Business AI, flips the AI conversation on its head. The biggest obstacle isn’t the technology. It’s the way organizations think about work, change, and transformation. In this episode, Tommy breaks down: - Why tribal and commercial casinos face very different challenges when adopting AI - Why the future of work isn’t about cutting headcount, but creating a super workforce - Why treating AI like another ERP implementation can set organizations up for failure - The difference between change management and true organizational reinvention - Why tribal gaming organizations approach new technology with a unique level of caution - How to rethink work when AI is changing what thousands of people do every day Tommy Rhoads is CEO of Rhoads to Impact, Chief Reinvention Officer at Brave Business AI, and a Lean Six Sigma Master Black Belt with decades of experience transforming organizations across tribal gaming, hospitality, and Fortune 500 companies. If you’re leading digital transformation in gaming, hospitality, or any organization trying to figure out what AI means for the future of work, this conversation is for you. Chapters: 00:00 - Intro 00:52 - Tommy's Multi-Enterprise Portfolio 02:24 - AI Fatigue vs Real Implementation 04:57 - Deploying AI is Easy, Reinvention Isn't 07:35 - The Super Workforce Helmet Concept 09:02 - ERP Implementations vs AI Transformation 11:35 - The Valley of Despair in Change 14:08 - Storytelling and Organizational Change 16:40 - ROI Challenges in AI Projects 20:29 - Tribal vs Commercial Casino Perspectives 24:28 - Data Governance and AI Readiness 29:47 - Guest Experience as the Foundation Get Mike's book "Superpowered" on Amazon: https://www.amazon.com/dp/B0F1Y2M3X4 Caxy Interactive -- Showing organizations how to play offense with technology. https://www.caxy.com | [email protected]

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Digital Transformation
Tech Talks

How to Make AI More Human (feat. Niedle & LaVista)

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Join Jason Niedle and Michael LaVista on this May 2025 podcast of The Digital Transformist as they delve into the exciting world of artificial intelligence and its rapidly evolving impact on industry trends and business strategy. In this episode, Jason explores the concept of humanizing AI, discussing how companies can harness the power of futurism to stay ahead of the curve. From AI-driven innovations to the future of work, Jason shares his insights on what businesses need to know to thrive in an increasingly automated world. Tune in for a thought-provoking conversation that will leave you thinking about the possibilities and implications of AI in our daily lives. Jason can be found at https://tethosphere.com and his podcast Beyond SaaS https://www.youtube.com/@TethosCreative Michael can be found at https://caxy.com and his podcast The Digital Transformist https://www.youtube.com/@DigitalTransformistPodcast Navigating Digital Transformation and AI with Jason Nidle | The Digital Transformist Podcast In this episode of The Digital Transformist, host Mike Lavista welcomes Jason Niedle, CEO of Teos, for an insightful conversation about digital transformation, AI, and the evolving landscape of technology. Jason shares his origin story from a philosophy major to a creative professional and discusses the impact of AI tools in his industry. They explore the philosophical implications of AI, the importance of creating good content, and the transformative power of modern technologies. Tune in to hear about the potential of AI in streamlining workflows, the role of human creativity, and the benefits of podcasting for CEOs.

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