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The Guest Is the Game

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What if deploying AI is the easy part—and reinventing your business around it is the real challenge? Tommy Rhoades, Chief Reinvention Officer at Brave Business AI, flips the AI conversation on its head. The biggest obstacle isn’t the technology. It’s the way organizations think about work, change, and transformation. In this episode, Tommy breaks down: - Why tribal and commercial casinos face very different challenges when adopting AI - Why the future of work isn’t about cutting headcount, but creating a super workforce - Why treating AI like another ERP implementation can set organizations up for failure - The difference between change management and true organizational reinvention - Why tribal gaming organizations approach new technology with a unique level of caution - How to rethink work when AI is changing what thousands of people do every day Tommy Rhoades is CEO of Rhoades to Impact, Chief Reinvention Officer at Brave Business AI, and a Lean Six Sigma Master Black Belt with decades of experience transforming organizations across tribal gaming, hospitality, and Fortune 500 companies. If you’re leading digital transformation in gaming, hospitality, or any organization trying to figure out what AI means for the future of work, this conversation is for you. Chapters: 00:00 - Intro 00:52 - Tommy's Multi-Enterprise Portfolio 02:24 - AI Fatigue vs Real Implementation 04:57 - Deploying AI is Easy, Reinvention Isn't 07:35 - The Super Workforce Helmet Concept 09:02 - ERP Implementations vs AI Transformation 11:35 - The Valley of Despair in Change 14:08 - Storytelling and Organizational Change 16:40 - ROI Challenges in AI Projects 20:29 - Tribal vs Commercial Casino Perspectives 24:28 - Data Governance and AI Readiness 29:47 - Guest Experience as the Foundation Get Mike's book "Superpowered" on Amazon: https://www.amazon.com/dp/B0F1Y2M3X4 Caxy Interactive -- Showing organizations how to play offense with technology. https://www.caxy.com | [email protected]

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Episode
15
Digital Transformation

Let's Play Offense with Black Swan Ideas

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In this eye-opening video, we delve into the concept of black swan events and how they can impact not only your business but also your personal life. Drawing from real-life experiences, the speaker shares how a seemingly minor issue overlooked for years led to a major crisis. Just like the unexpected appearance of black swans challenged the belief that all swans are white, black swan events in business can catch us off guard if we fail to anticipate them. Through anecdotes and insights, we explore the importance of playing offense rather than defense when it comes to preparing for black swan events. The speaker emphasizes the need to pay attention to subtle problems that may be lurking beneath the surface, waiting to disrupt our plans. By being proactive and staying vigilant, we can better navigate the unpredictable nature of these events and avoid being blindsided. Join us as we uncover the hidden dangers of complacency and the power of being proactive in the face of uncertainty. Discover how a shift in mindset can help you identify and mitigate potential black swan events before they have a chance to wreak havoc on your business or personal life. Don't wait for the next surprise to strike - arm yourself with the knowledge and foresight needed to stay ahead of the game. Listeners can get in touch with the guest by visiting their website and reaching out through the contact page or social media channels mentioned on the site. Michael can be found at https://caxy.com and his podcast The Digital Transformist https://www.youtube.com/@DigitalTransformistPodcast Michael's book, Superpowered: 7 Leadership Superpowers Technology Executives Can Use to Grow a More Engaged, Tech-driven and Profitable Organization, can be found on Amazon: https://www.amazon.com/Superpowered-Essential-Leadership-Technology-Executives/dp/1735504904

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