What if the biggest obstacle to your AI initiatives isn't the technology, but how your teams are being led? In this episode of The Digital Transformist, Teri Hill explores why even the best business strategies struggle to succeed and what leaders can do to close the gap between planning and execution. Teri shares her five-key framework for successful execution, drawing on more than a decade of experience at Accenture. From understanding what customers really need to creating an environment where employees feel heard and supported, she explains why strong leadership and clear processes are essential to successful digital transformation. You'll learn why standard operating procedures (SOPs) are more important than ever in the AI era, how generational differences influence AI adoption, and why empathy and psychological safety can be powerful drivers of business success. Teri Hill is CEO of Hill Summit, former Managing Director at Accenture Strategy, and a certified master of the Leadership Challenge framework. Subscribe for more conversations about making technology work better for businesses and the people behind them. Chapters: 00:00 - Intro 01:13 - From Big Consulting to Entrepreneurship 02:17 - The Five Keys to Execution 04:43 - Why Companies Don't Understand Their Customers 07:27 - SOPs and AI Implementation 09:30 - Gen Z and the Challenges of AI Adoption 11:08 - The Empathy Gap in Leadership 13:42 - Engaging Teams in Process Reinvention 16:05 - Building Culture Through Apprenticeship 19:22 - Measuring Execution Success 22:15 - Leadership Challenge Framework 25:30 - Creating Psychological Safety 28:45 - The Future of Work and Purpose Get Mike's book Superpowered on Amazon: https://www.amazon.com/dp/B0F1Y2M3X4 Caxy Interactive — Showing organizations how to play offense with technology. https://www.caxy.com | [email protected]