In this episode of The Digital Transformist, Scott Friesen of Echo Logistics shares his journey from Best Buy to leading data science initiatives that drive smarter business decisions. We explore how automating email responses and using LLMs can boost sales team efficiency and reduce time spent on repetitive tasks. Scott also discusses the balance between automation and human judgment, the persistence of outdated tech like fax machines, and shifting communication preferences across generations. Tune in for practical insights on embracing digital transformation and building a future-ready organization.